Privacy Policy

At Odisha eHelp (accessible from https://odishaehelp.com/), we respect the privacy of our visitors and service users. This Privacy Policy explains what personal information we collect, why we collect it, how it is used, and how we keep it safe.

We collect only the information necessary to address your service inquiries and provide citizen form-filling assistance:

• Contact Form Data: Your name, phone number, email address, chosen service category, and message submitted through our contact form.
• Direct Communications: Information you voluntarily share when messaging us on WhatsApp, calling, or emailing us.
• Server Log Information: Basic non-identifying technical data including your IP address, browser type, referring page, and timestamp for server security and spam mitigation.

• To respond to your inquiries regarding document checklists and online procedures.
• To provide requested application support and follow up on portal submission status.
• To improve the clarity of our articles, guides, and website usability.
• To prevent fraudulent submissions, bot spam, and protect our infrastructure.

We retain inquiry logs only as long as necessary to fulfill the service requested or comply with basic operational requirements. We do not sell, rent, or trade your personal information to third-party marketing companies. You may request the deletion of your inquiry record at any time by contacting us at odishaehelp@gmail.com.

When you request assistance with official forms (such as PAN, Aadhaar, or e-District certificates), documents provided (Aadhaar copies, land records, photographs) are used strictly for submitting the application on the respective official government portal. Once the application is submitted and the acknowledgement receipt is delivered to you, sensitive temporary files are purged. We never store credit/debit card numbers or passwords.

Odisha eHelp uses essential session cookies to protect against CSRF attacks and maintain security. We do not use intrusive third-party cross-site tracking cookies.

Our website contains links to official government portals (e.g. edistrict.odisha.gov.in, uidai.gov.in, incometax.gov.in). Once you leave Odisha eHelp, the privacy policy of the respective external portal applies.

If you have questions or concerns about this policy, please reach us at:
Email: odishaehelp@gmail.com
Address: Bhubaneswar, Odisha, 768005